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If your emails have not arrived, its likely due to one of our advanced antispam services.

The first thing we would recommend you check is your webmail, on the left click Junk Email, if your email is showing in this folder, you can right click it, then go to mark and select not as spam. Then drag and drop the item to your inbox if it does not automatically transfer to your inbox.

If the email is not in your inbox or Junk folder, this is a sign that the senders mail server is not configured correctly, We use one of the best new methods of refusing spam emails, this is called greylistings, if the senders mail server is old or badly configured, this may not accept the email, the email would bounce back to the sender.

If you want to disable greylistings, in webmail, go to settings and click Account settings and tick "disable greylistings" this is on the first tab at the bottom, then click Save. Our usual antispam service will still scan your emails, but you may experience a small increase in Spam emails getting though.

2nd November 2013:

MySQL will be moved to a new partition on CloudLinux-3,

this is due to diskspace usage on the current MySQL Drive.

This usually takes <30 minutes. It will start between 21:00 - 20:30.

 

Below is information in reference to email settings for mail clients such as Outlook, Outlook Express, Thunderbird etc.

Replace your-domain-name.com with your actual domain name.

Incoming Mail Server:  mail.your-domain-name.com

Outgoing Mail Server: mail.your-domain-name.com

Username: (full email address) example:  mail@your-domain-name.com

if you are using SMTP Services, ensure you enable SMTP Authentication

 

Dear customers,

Sudden Node Error come on VPS server , we are replacing hard disk and exchange new disk there .
till 2-hours 

 

 When I check email , I get error 0x800CCC0E ?
Ans
This is usually a block by your security software such as Norton/Mcafeee AVG etc, or some other 3rd party security/firewall (ie zone alarm)

Try disabling your security software then relaunch outlook and try again.

if this does not help try the following

Go to start> all programs > accessories > command prompt

type: netsh int ip reset

then press enter

try outlook again.

You may need to reboot your computer & routers if this problem continues.

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